TESTIMONIALS

First off all thank you for this excellent service and really great gast delivery!!! Especially in this strange times we are now living in. I received my goods in perfect condition can not wait to start cutting in to the beautiful fabric to start making my project. My embroidery extension table is perfect and exactly what I didnt to make my motion movement embroidery motifs much more professional. Last not least the best until last wanted to invest in a blind hammer since I belonged my industrial sowing machine and I'm I glad I waited this has been a delight to work with still trying it out getting used to it etc but so far so good. Thanks again and I have recommended your website to the rest off my fashion uni friends...take care and stay safes

Lots of good advice given to me over the telephone, and I had the sewing machine the next day.. Thank you. Highly recommended company. friendly, knowledgable and efficient

Well stocked up. Speedy delivery. No issues what so ever. Whole proces really straight forward.

Excellent service, thank you. This is the second machine I have purchased from GUR and enjoyed next day delivery. My thanks for the extras included, I do appreciate your generosity.

Item shown in stock on website, but it wasnt available, and didnt know when it would be, so had refund which came through very quickly so had to reorder from another website which was a bit more expensive.it would be helpful GUR if items not in stock would be shown if they in or out of stock.

GUR Reply:

Sorry while during the Coronavirus (COVID-19) for us to keep track of stock on the spares side has been very difficult with hardly any staff.

Sorry 

Very pleased with my LED light bulb for my Brother sewing machine! It arrived today- 8 days after ordering despite the current pandemic. It fits and it works, hurrah-had trouble getting this -even Brother's own website couldn't help. Thank you!

Another machine purchased from GUR! I will always come back to GUR (my friends also) as they are very competitive on price, delivery is fast and customer service is top notch. 🤓

I received very sound advice from GUR as to which overlocker and the delivery (overnight) and price were excellent. Highly recommended

Shopping with GUR was a pleasure, the items I required were in stock and took around a week to arrive which seems to be much quicker than other suppliers at the moment. I am currently making scrubs for the NHS so I will probably need a lo more needles and GUR will definitely get my custom.

Thank you

I placed my order online and paid for it. A few days later I got an email to say you couldn't supply any of the products I ordered and refunded my money. I replied asking what the problem was and got no response.

Can't say I will be shopping with you again.

GUR REPLY:

Sorry but we did email you about your £10 order as below, have you checked your spam folder.

Bought machines in the past so I came back to get one for my daughter. Excellent value and quality.

Always a great pleasure dealing with GUR.’Real’ people to enquire with for recommendations before order is placed.
Thank you.

Unfortunately there was a problem with delivery as the package went missing but this was quickly addressed by GUR. As the machine ordered was out of stock I was offered a refund or upgrade at no extra cost and the replacement arrived next day. Great service, thanks.

Arrived super quick even though everything has been slowed down by coronavirus. Machine works great, exactly what I was hoping for.

Hello

To be honest, I'm not very pleased with the Jaguar machine. It sews well, but it's very noisy and there's continual shaking and vibration from the bobbin when sewing. My old Brother machine, which is more than 20 years old is actually quieter. The start / stop button is also unpredictable and either carries on sewing when I try to stop, or it doesn't start at all when I press the button. Quite disappointed.....

good quality fabric, ideal for crafting, I have already covered a lampshade with the French Patisseries
Fabric and looking forward to using the lovely pretty pink floral and thinking about making a bag with
The Vintage Sewing fabric to take to my craft sessions when we all get back to normal living.
Due to royal mail running slow at the moment my order did take 10 days to arrive.

Have wanted an overlocker for a long time but was unsure which model to get. Spoke to Palma who is incredibly knowledgeable. Ordered the machine on Friday and delivered on a Saturday. Excellent customer service. Would definitely recommend and love my machine.

I ordered my jaguar overlocker on Friday morning, the one I ordered and paid for was not available but within minutes of placing the order I was contacted by GUR advising me of such and offering me the next model up for no extra charge.
My overlocker was delivered the very next day ~ absolutley delighted with the service and would highly recommend

Good ordering experience. Easy to find product, great price, quick delivery. Will use again & would recommend.

Ordered parts arrived, took a while due to Covid-19 restrictions related to post taking longer than usual, and they were exactly as ordered.

Thanks for a very good service, we will definitely order again.

I have just ordered a computerised sewing machine which I am told will be delivered tomorrow. Excellent service .

My order was taken in a timely manner and customer service was prompt and helpful. I received a call each day there was an update and was kept apprised of everything. I had a problem with the machine and they directed me to the proper warranty channel. I also had some items missing from my original order and they posted them for me within a day.

Superb place to deal with, verry knowledgable and helpful, they posted the hoop tom the day I purchased it so it was not their fault that Royal Mail took a fortnight to deliver it. The hoop is just what I wanted and I highly recommend GUR

The service from GUR was exemplary. Fast and efficient. Communication was professional and timely. This machine is exactly as billed, and I love it. This will not be my only purchase from GUR, it's just unfortunate that I can't go and visit at the moment to thank them in person and check out all of their other wonderful items. I'll be making full use of their website though.

I am extremely pleased with my purchase and found the whole ordering process fast and efficient.

Hello, I am impressed with the product and service I have received from you. The cotton is good quality, it is competitively priced and the delivery was prompt. I would certainly recommend the product and your company. Many thanks, John

Excellent site. Found my needles easily. Very fast delivery considering the circumstances we are all under. I would use this site again

Superb service, even in these difficult times, someone who knows what they are talking about is happy to deal with your queries. Very fast delivery. 10/10 Highly recommended

Not ordered from GUR before - a great purchase experience. Arrived on time, item not damage and item perfect for my sewing needs. Thank you, I'll do business with you again.

Easy to shop and delivery in a week as expected. Will definitely be back. Have recommended you to several people looking for the same item.

The fabric I ordered was excellent quality. The service I received was fantastic. I will certainly be ordering from here again when I need material.

Excellent and speedy service, ordered one day and arrived next day, wonderful. Great machine at a great price with fantastic free gift too. First time using your company and I'm not disappointed. I've already recommended you to a friend and won't hesitate to recommend again and again. Thank you

A great website and based in the UK, hurrah! Only improvement I would ask is some parcel tracking or a good idea of postal times.

Items arrived in good time, even at this difficult time.
Quick response and refund for items not in stock, would highly recommend.

I've been shopping with GUR sewing for over a year now, and I'm very impressed with their quality and efficiency. I'm particularly impressed with no postage and packing charges. Everything that I've had from them has been to the highest standard. Thank you GUR

Considering all current restrictions I am pleased to say the irem was delivered very quickly. The company offers a very good range of products and I will be using them again in the future.

I will happily buy from GUR again in the future. My purchase was exactly as I expected but the gift of an additional reel of thread in the package was a lovely touch.😊

Great service delivery was spot on considering the conditions at the moment cant praise GUR enough will definitely use again and the machine is brilliant really good price every thing I need as a beginner thankyou

Excellent service and advice for an overlocker novice who wasn't really sure which machine to buy for sewing NHS scrubs. Machine was sent extremely quickly so that I could get going and they gave me a free gift of a set of additional feet, which one day I hope to master! The machine itself was easy to use, coming pre-threaded, and I am sure that GUR would have given me any further advice I needed - Palma even answered my questions at the weekend. Overall, despite being ordered at a challenging time for business, this was a seamless and successful transaction - many thanks.

The goods were well packed and good quality.

I would have appreciated an anticipated delivery date as I wanted the stretch needles for a particular project and it would have been useful to know an estimated date of arrival.

I would NEVER buy from them again. I agreed to wait for my order placed 25th January to be restocked but I didn’t agree for them to then ignore me completely. I tried to contact them through Facebook i emailed them countless times and I even tried to phone them.I was angry to see my item back on the website and they hadn’t contacted me.It took them up to end of April to finally refund me. NEVER AGAIN

GUR REPLY:

SORRY! Soon as Brother Uk informed us, we informed you as below. If the item from Brother had arrived in April, Yes we would have contacted you. If you had asked for a refund when we posted the email, Yes we would have refunded.

We were emailed by yourself on the 20/04/20 asking for a refund and Yes it was refunded straight away, we have had no need to hold on to £16.99 for no reason at all.

Thank You for your custom.

Well I finally picked a sewing machine and took the plunge with Janome. since buying it last week I have gone and ordered more feet. It comes with GREAT additions including the quilting pack so you wont need much but there was just a couple of extras I wanted.
This is my first computerised machine I love it is a small way of describing how much I love this machine. I have had simple machines but this is fabulous even tells you which feet you need for each stitch nice reminder. LOVE LOVE it Thank you GUR for your fast delivery. Happy sewing everyone.
I would easy give this machine 5***** so quite could not believe it....

I was very impressed by the prompt service I received. My packet of needles arrived earlier than expected. Which was really helpful. The member of staff who I had rung with a query, was most helpful. 👍

Easy website to use and very quick delivery - great products. Thanks for being there in such unusual times!
 

Very pleased to find the small spare part I wanted online. Quick delivery time and carefully wrapped. Suggest you add a business card or flyer that we could keep in our sewing boxes for next time.

Speedy despatch even in these very trying times. Delivery was delayed in the post but that again is due to the times we are living in at the moment. I have always been pleased with the items purchased and the efficient service. I will continue to use GUR Sewing for my threads and other machine items. My machines always come from them.

I would recommend GUR if you're looking for a sewing machine or overlocker. My machine was delivered next day, despite the lockdown. Ordering is easy and the prices are very good. Thank you GUR team!

I have bought machine feet from GUR previously and received helpful advice and service, so when I was looking for a new machine i had no hesitation to look again. I love the sewing machine and once again the help and speed of delivery was excellent!

I have bought machine feet from GUR previously and received helpful advice and service, so when I was looking for a new machine i had no hesitation to look again. I love the sewing machine and once again the help and speed of delivery was excellent!

Thank you for such a prompt response and delivery especially in these difficult times.
I will be back.