TESTIMONIALS

Found your website for ordering difficult and as I live abroad, I had to land up using the telephone and speaking to an extremely kind and helpful man, who expedited my order easily, but I still had to have your website open for him to access the information as my speaking it was not enough. Your star rating would only have been a 3 except for this gentleman. I have no idea who he is, but you should investigate and give him a huge pat on the back for a job well executed and done very cheerfully.

I was looking at a particular sewing machine and phoned Palma to ask him about it. After asking me what I wanted the machine for he advised me to buy a Janome Atelier 3 and patiently explained why it was the ideal  for me. The machine arrived exactly at the right time on the right day and I couldn't be happier. It is a sturdy well built machine with lots of features. I have since spoke to Palma regarding purchasing extra accessories and he has always been friendly, patient and most importantly, honest. I would have no hesitation in recommending speaking to Palma and buying from GUR to anyone. First class service.

Got my bobbin casing , sewing machine now working perfectly again. Happy days !
Wrong item had been sent out initially but after contacting them by phone this was dealt with promptly and efficiently.
Arrangements to return wrong item also done at the same time.

I ordered my Brother Innov-is V3 embroidery machine on the 2nd June 2020 during the course of that evening. It arrived very well and safely packaged on the 4th June 2020. In my opinion and in the current climate, the service was exceptional. The machine itself is fabulous. I have had so much fun with it and it is easy to learn how to use with a very good and informative handbook.

The service from this company is unbeatable! This is the second time I have used them for a small part for one of my sewing machines. The ordering process is very straightforward and delivery is super speedy. I highly recommend.

I found exactly what I was looking for. Quality products. Each item arrived on time and in excellent condition. The Customer service I received was first class even in these very difficult times. Thank you Gur sewing machines. I can now whizz my way through my sewing projects.

I was very impressed with this company. Absolutly no hitches along the way and very good telephone service as well. I LOVE my machine too!
 

I recently purchased a new Janome sewing machine from GUR so these items are for that. The on line ordering was simple and the products were with me quickly. Excellent service!

Good machine I found it hard to thread, the eye of needle is very small and I had to take needle out to thread and then put it back that is only thing wrong with it.

Brilliant! Bought this on behalf of my mum as somehow she had managed to loose her pedal for a machine she hadn’t used yet 😁 set it up for her last week and it’s brilliant, great price too, cheapest I could find - highly recommend!

I'm still waiting for GUR to get me this foot as they are hard to come by. I have found GUR have kept me up to date with the transaction, and whenever I've had to phone, I've been treated with great kindness. As I'm old and deaf I very much appreciate their it.
 

I couldn't have asked for better service. Having placed an online order, I was phoned by GUR the following day to say that unfortunately the machine I had ordered was out of stock, but that they would provide me with the next model up for the same price. The machine arrived the following day, and I have been very happy with it.

Thank you so much for supplying this part for my eight year old Elna sewing machine. Your service was quick and easy to do on line and, with a little bit of adjustment, the needle threader is in place and functioning perfectly.

I’ve used GUR Sewing Machines a few times now. I’ve found their prices to be really competitive and their delivery times are good even in the current circumstances.
I will definitely use this company again.
 

Always brilliant service from GUR. Easy to shop, good prices, fast dispatch & quick delivery. Highly recommend

I ordered a sewing machine from this company today and I must say the service so far is very good.
I sent a message before I sent my order and I had a reply very quickly.
I can’t wait to get my new sewing machine, so hopefully I won’t have to wait to long
Thank you, I will recommend this company to my family and friends.

This beautiful machine is very easy to work with. Sews smoothly and precisely and the arrange of stitches is very good. I spent afternoon testing them all. The auto thread cut is great, new to me as my 25 year old machine did not have this function. The LCD screen is clear and the instructions manual too. The extension table is a bonus when working with larger pieces. I would recommend this machine to a beginner.

Gursewing service has been brilliant from order through to delivery, up to date information all the way. Wonderful service. Cannot fault. Thank you

I am thrilled with my new sewing machine. I was a bit hesitant at first buying a machine online, without being able to try it out first, but I did my research and this machine fitted the bill and at a fantastic price too. It does everything I need it to and I am having a great time exploring the new features that my old machine (over 30 years old) didn't have. Free and speedy delivery were an added bonus. Many thanks, great service.

Very helpful and knowledgeable advice with a telephone conversation.
Ordering online was simple and delivery was excellent, ordered one day and delivered next day. Can't fault the company.
Many thanks,
Alan

GUR has great range of sewing machines in very competitive prices. It was excellent customer service and fast delivery as well as fab finance options that made me buy from them. I did my research and knew what I wanted and needed.
Machine is even better than I thought and I feel spoiled, it is such a treat. It gives your sewing that beautiful finishing touch. I am a very new cover stitch machine user but I trust I couldn’t have made a better choice. Janome and GUR together I can really recommend.

A great service received from GUR. This is the second item that I have purchased from the company and both have been delivered quickly. I can highly recommend GUR.

Excellent service, prompt delivery, brilliant service. Ordered it over the bank holiday & came in 2 days. I purchased an ex demo model & when it arrived it looked brand new. I’m really pleased with my whole experience with GUR & would definitely recommend them. Thank you

GUR has a really comprehensive selection of sewing machines at excellent prices. I ordered through this company after a fair bit of research. Delivery was very fast, particularly bearing in mind the current pandemic problems. Thanks and well done. Loving my new Jaguar sewing machine!

arrived on time quickly and the bobbins fit! just need to get some matching thread for my material and i'm off

The customer service and responsiveness from GUR was exceptional. My questions were answered immediately and the machine was delivered the next day, on a Saturday!
I am so thrilled with the machine (and am slowly working my way through all the different functions) and the service from GUR. Thank you so much!

Another great service from GUR sewing superstore. Will always shop here for my sewing needs.

DIspatch and delivery was quick. The product is fantastic and makes it all much easier, specially for larger projects. Really could not ask for more.

An easy shopping experience - bought this for my wife. Good communication, fast delivery & a free gift. A great machine that has been a successful gift - being used by my 11yr old daughter as well!

Thank you for a prompt delivery especially given the current challenges with Covid-19. The sewing machine is everything I expected and more.

Serious lack of communication. Made order and heard nothing for 7 days. I therefore made contact to be told the item was coming direct from Janome and that they would themselves contact me. The item arrived before Janome had made contact and in fact they did not make contact. A little information would reduce the frustration.

GUR REPLY:

We accept that there was communication faliure on this order, the item was out of stock and we paid Janome extra to get the item out but Janome themselves were struggling l;ike everyone to dispatch orders on time like everyone else and missed the chance to notify customer.

Sorry on our behave.

Excellent response; ending a difficult search for a crucial spare part for my overlocker

I found the correct part due to comprehensive description on site. Fast despatch Well done

Absolutely fabulous so impressed with my new machine, wonderful definitely recommend and recommend GUR prompt order 5 Star 🌟🌟🌟🌟🌟

Good price. Speedy delivery.
The official Brother UK site didn't have one in stock. And would have charged £5 more.

I recently bought a sewing machine from GUR and I have to say the service was outstanding. I had a couple of queries and couldn’t believe how quickly these were dealt with. I have shopped with GUR in the past and would most certainly will buy from them again in the future.

Purchased a sewing machine....Fantastic customer service!!!
Would not hesitate to recommend these guys 👍🏻

Lovely fabric. Pleasantly surprised by how quickly it arrived. Disappointed that I was not able to order any haberdashery to complete the project.

Perfect service from start to finish. Spoke to them in the phone then placed order on line. Part of my order wasn't in stock but it arrived less than a week later. Would definitely recommend and have already recommended them to friends .

Excellent communication and speed of delivery
However the panel I received was the Hobbit and not the one I ordered. Didn’t bother to return it as I intend to use it on the back of a quilt although my daughter would still have preferred the other.
That said I would still use GUR again

Excellent range of products available with specification information to help the buyer choose the right machine. Very good on prices, good customer support and speedy delivery of goods once ordered.

We were unable to get this model, as it was out of stock and would be for several weeks. The owner/manager called us to explain the situation. He was very helpful and knowledgeable, and he recommended a Janome alternative that we are very happy with. Delivery was prompt and secure.

An excellent service for GUR. I sought advice as to which machine was best suited to my needs and received superb advice.
I would have total confidence in recommending GUR to others in my position.

SUPER SERVICE,WIFY CAN GET SEWING AGAIN MOST IMPRESSED

MANY THANKS B.C

Lovely quality fabric- exactly what I needed and speedy delivery in difficult circumstances. Will purchase again and have already recommended to a friend.

I purchased the Janome hem guide in May. It arrived very quickly and was packed securely. I ordered online which was very straightforward. I’m really happy with the guide. It was a good price. Total no hassle purchase. I’ve order a few times from GUR and have found them great. Their customer service is excellent. They are more than happy to discuss your purchase and help with any recommendations.i find them first class to deal with

Price increased by £30 in a matter of hours from the morning to the afternoon so wasnt very pleased about this, But this apart the dispatch was very fast and received within 2 days (this was brilliant considering we are in lockdown and delivery are delayed). This sewing machine is brilliant really good value for money even with price increase, would recommend GUR and this item, 5 * thank you.

I am very pleased with my purchase and very competitive price.. Found the site very easy to navigate. It was all very quick from order to delivery even while in lockdown. I would happily recommend this company

Excellent support and service. The machine is just what I b N ended even though I had intended to buy another one. The delivery was very good and as described.

I am very pleased with the service I received. There was an initial problem with my order but this was speedily resolved and my sewing machine was delivered promptly.

Overlocker received after confusion with carrier as received notification that it had been cancelled when it had not. Overlocker arrived, bin for overlocker arrived a week later but still waiting for the iron and have heard nothing hence only four star review.