TESTIMONIALS

Gur Sewing Superstore has a very professional approach. The order came quickly, and I was able to change the delivery address after ordering. I highly recommend Gur as a supplier!

Great customer service. Unfortunately in my first order, one of my light bulbs was broken.
But after a quick email explaining this it was replaced immediately.

Had waited for 3 months for a local company to obtain a Janome Sewing Machine for my wife's birthday. Eventually trawled the internet, noticed GUR website saw a more expensive, but superior machine, they had in stock. Ordered yesterday at 1.30pm, delivered this morning by DPD at 8.40am. Great service from GUR, my wife is delighted by her belated birthday present and I'm a hero again!!

Ordered on Saturday a couple of emails and text messages to say it was on its way delivered on Tuesday. Thanks gur excellent customer service will definitely order more accessories etc great company what else can I say mrs f

A fantastic service from start to finish.

I love my new sewing machine, after weeks of research I know I have the right one for me.

A great service and the advice was invaluable, delivery was just as they said, including the fact that we are rural which was also taken into account.

Thank you so much for everything.

I owned, from new, another brand embroidery machine which didn't get much use at all in all the time I had it, until recently, and just when I started to enjoy it, the touchscreen stopped responding and, being so old, was unrepairable.

I took a long time debating in my mind whether to buy another embroidery machine, trying to justify whether the expense would be worth it to me personally as I was not in business. Eventually, I made my decision and decided that the Brother Innov-is V5LE was the one I wanted . I found GUR on the internet and, having purchased small supplies online from them in the past, decided to order from them. The whole process was easy from start to finish and my machine was ordered and delivered within a few days.

I would wholeheartedly recommend GUR to anyone looking for anything from bobbins to a new machine. They give exceptional service, especially in the middle of a pandemic. Thank you.

Good experience purchasing from GUR. Helpful information given when asked. Excellent delivery within 24 hrs. Will be happy to shop at GUR again.

My order was out of stock and I was given the choice to have a refund or wait. I decided to wait. Within a few days it all arrived but unfortunately there was an error with it, however that was rectified swiftly. I have had such brilliant polite customer service and am more than happy to recommend these guys. I shall be buying again.

Best foot attachment I’ve ever bought! I regularly use a ¼“ piecing foot, and also a walking foot, for my professional patchwork and quilting magazine and TV work, and this foot attachment combines the two brilliantly! One benefit is not having to swap feet as often, but the biggest benefit has been the noticeably improved accuracy. Will make a huge difference to the time and effort I spend in making quilts. Wish I’d discovered it sooner! And, as always, great price and speedy delivery from GUR. Highly recommended!

Purchased some basics, needles and bobbins, for my Janome HD9. They were dispatched quickly and arrived in good order.

Being a member of the loyalty scheme the 15% discount was very gratefully received, as the accessories I required are pricey. As they say, every little helps. Thank you GUR.

My experience of your website was that it was very easy to use and order my sewing machine. The machine arrived exactly when you told me it would. It is an excellent machine and very good value for money. I would recommend you to anyone who wishes to make a similar purchase.

Brilliant service, asked to be informed by email when product back in stock, which they did. Ordered the same day, Friday and told to expect it Monday. Arrived Saturday so very pleased. Product easy to use and even managed to rethread with the help of the excellent dvd enclosed with the over locker. Thank you, would definitely recommend you

The service was fast and efficient and the product is more than I expected. I’m very pleased and will recommend you to friends

I rang to check which type of foot I needed for my sewing machine. The person I spoke to was very helpful. The ordering process was straightforward and my purchase arrived within a week. Yet to use it, but it looks fine.

Very happy with my new bobbins. I can now enjoy doing lots of sewing and have wound some bobbins with different colours ready for use.
Thank you.

I've been very impressed with this company since placing my order for the Janome 725S Sewing Machine. It was initially out of stock but GUR have communicated with me brilliantly whilst my purchase was on back order. The minute the machine came back into stock, they were on the phone, sending emails and arranging delivery. Their delivery operation was impecable. I am very happy with this purchase and will use GUR again for sure.

Hi I did fill in another explaining the problem with this order.
You cancelled the order and refunded my payment. The original order was cancelled because I ordered wrong bobbin thread and you did not do the correct one so you cancelled then I re ordered the stabiliser but a more expensive one as I could not find the original one so ordered the more expensive one anyway. Then I thought I had waited a long time checked to see where it was and realised that also had been cancelled and refunded. I have no idea why, that order was nothing to do with the first order. I did not spot any email telling me about cancellation so I was just waiting for it to arrive. I did wonder if you may contact me after the last one of these forms I sent but perhaps you don’t personally see them. So as you see things are good and bad Good you dealt with me ordering wrong item ,bad you cancelled the next order. Very frustrating
Regards
Margaret
 

Speedy delivery and exactly what I asked for - Brother brand accessories. Items were easy to find and had clear listings on which machine they were compatible with which was a relief!
Will buy again from this store.

Delivered next day. Easy buying transaction. They also give you their own guarantee on the sewing machine which betters the manufacturers.

Thank you so much for a brilliant service , the fabric quality is absolutely wonderful. I can’t thank you enough for generous measurement. One extremely happy customer.
Sincerely Margaret

Fantastic choice of products on the website but not so good for browsing as the filters were too broad. Good prices and very fast delivery, happy with my purchases

Gursewing machines is a great company to deal with. Their website is easy to navigate through and there are some fabulous deals on the site. I bought some cotton fabric to make a baby blanket, excellent quality and easy to work with.
The entire process from start to finish is easy, (if you can stop looking at all the fantastic products) the dispatch and delivery was excellent with my fabric arriving very quickly. Will definitely use Gur again.

Item arrived on the due date, well packaged. Absolutely thrilled with my new machine, does exactly what I want and more. Great service and would definitely recommend

LOVE my Jaguar 489!
Purchased after spending an age researching various brands and reading hundreds of reviews for my first overlocker.
It came ready threaded and after a quick browse through the instructions I was off! Stitches beautifully, quiet and fast... just what I was after.
Very friendly telephone advice from GUR together with super fast delivery. Thank you.
 

Absolutely fantastic service. Amazing value and bundles. Very fast delivery and excellent communication. Would not hesitate to recommend to everyone.

Bought for a friend. She's over 80 and severely dyslexic. Bit by bit she's discovering how to use the machine. She is absolutely delighted and is finding the machine easy to use and instructions clear. I'm delighted as I decided that this was the most suitable machine for her. Very speedy next day delivery from GUR.

I have place two small orders from this company. There was a small problem with the second order but after one email that was rectified within 24hrs.

I am very confident in placing further orders with them when necessary.

My order was out of stock so was offered refund or I could wait until new stock arrived when my order will be dispatched asap. I choose to wait for new stock. At present still waiting for stock to arrive though this is no fault of seller.

A very efficient service. delighted with the quality of material received. I certainly wouldn't hesitate to use this service again.

This was a great experience. Full demo of the models I was interested in. Great advice and plenty of time given. Absolutely no pressure to buy, but I did and I have been delighted with my choice. Thank you very much. Highly recommended !

a very efficient and excellent service .I was impressed how quickly I received my sewing machine I would recommend you to my friends.
mrs e thomas

I ordered this overlocker and it arrived promptly the following day . As it was already threaded I was able to start using it as soon as it was unpacked and I am thrilled with its performance. It feels sturdy and overlocks fabric beautifully .

Whilst searching online for a sewing machine, I was particularly impressed by the amount of detail given about each machine compared with other traders. This made choosing much easier. When I found a machine which was much cheaper than on another website, the information included that it was ex-display but it still had a 2year guarantee. I have purchased sewing accessories from you in the past, so GUR should have been my first stop; it will be in future. I am very pleased with my purchase and the speedy delivery.

I had been thinking about purchasing an overlocker for years, I should not have hesitated as Janome 6234XL is excellent. I’ve yet to go beyond basic seam overlooking but think the elastic and rolled hem facility are skills to master in the future. Having decided to buy I returned to GUR as my Janome sewing machine bought over 3 years ago was from them. Unfortunately there is a supply issue with my chosen overlocker so I decided to purchase the ‘demonstrator’ model rather than wait a few weeks/months. Great to get some money off but disappointed that the machine arrived only part threaded with just one needle in place. Given that my telephone conversation assured me that the machine would be checked over before dispatch that seems unlikely. It took me many hours to instal the needle and work through all the threading. I guess I now know for future reference but it was not the start I had expected. Delivery was next day and very efficient

GUR REPLY:

So sorry to hear that the machine was not threaded, we were assured by Janome that the demo machines were all threaded and tested otherwise we would have unboxed and checked.

Please give us a call anytime if any issues with the product.

Fantastic company. The fabric is beautiful and delivery is quick. Kept well informed of stock. Will definitely be using again

Thank you for the bobbins. They arrived quickly and they are now being used as I am making loads of pretty face masks.

Website very easy to use. Great communication via email from Gur. Received my machine very fast and in excellent condition. Would recommend

Great service. Fast even in lockdown I had it within three days and good packaging. Also very quick response to my queries if machine feet would fit my HD9 Janome. I will be looking at this site first for all my sewing amd production needs going forwards.

I ordered these needles and feet after purchasing the new Janome HD9. I’m delighted with the speed and efficiency of this company. The prices are reasonable and it was exactly what I was looking for. I will be ordering more presser feet soon. Plus I will also be coming back for needles etc. Highly recommend!!!

This is the second time I've bought a machine from GUR, and have not been disappointed. The prompt next day delivery was an important plus for me, and it's great to get an update on the day of an expected delivery time.
Add to that, I'm delighted with my Janome Overlocker, and delighted with the price, absolute excellent value for money.

Wonderful service once again from GUR. Many thanks for all your help and assistance with my purchase

Fast and efficient. Very pleased with the item. Will definitely look to order from here again. 5* service. Thank you.

AMAZING SERVICE!!!
Great items.
One of my fav stores!!
 

Very easy to see the spec's and make an informed choice (no previous knowledge and buying as a gift) also price was very competitive.

Great site for your sewing machine spare parts and motions excellent service. No problem recommending

I have dealt with and ordered from GUR on several occasions and always found them to be extremely helpful and knowledgable over the phone. Any orders placed have arrived promptly and efficiently and this one was no exception. Not quite got to “grips” ( excuse the pun) with the gripper yet but it was a reasonable price and seems very sturdy - enough for me to try out and decide if this would help me with free motion quilting. I definitely need more practice! Don’t hesitate to use this company - even with Covid complications they have delivered their usual high standards.

This is the first time I have bought a machine without looking at it, but I am very pleased with both the machine and service from GUR, the purchase was done online and I received the machine two days later, it is superb, the best I have ever had (this is my 7th machine have been sewing for over 60 years) wouldn't hesitate to recommend GUR

I purchased a sewing machine in April. It was a bargain. However, a couple of weeks ago I had problems with the machine and contacted GUR. Their customer service is absolutely brilliant and the problem was sorted out very quickly. I would highly recommend this company. First class service and great deals.