TESTIMONIALS

I have recently placed an order for the Brother Innovis NV 1800Q having spoken to one of your colleagues who answered all my questions and concerns. I am so looking forward to the email saying that it has arrived.

There was a little doubt as to whether all of these items would fit the Innovis XV, but after talking to Brother they confirmed that they did.
Ordered and delivered in swift time. All working perfectly. Thank you.

It’s the first time using this company, and it’s an utter breeze. Picked the machine paid for it. In seconds an email thanking me for my order. Half an hour later another to say it had been dispatched. The following day only 24 hours from ordering I had my new sewing machine. If you are uncertain they have a chat line via the webpage which I thought was good. Excellent service and company

Brilliant sewing machine, it's fantastic a wide range of stitches, couldn't have asked for more, and it was an ex-display so saved me £100 , I originally ordered the wrong machine on line but phoned them up the next day they changed the order and posted it out the same day, couldn't have asked for better service.

GUR despatched the sewing machine very quickly and it arrived only a few days after ordering.
I bought an ex display model, very pleased with it. It's been oiled and works well. The automatic needle threaded doesn't work, possibly damaged from use as a display model. Otherwise a really good machine and I am enjoying using it.

I was unsure about the details of the item I was considering buying, but a quick phone call to you sorted it out immediately. An order was placed at 10.08am, ready for despatch at 10.43 and arrived next day, what better service can you get? Thank you

GUR made the shopping experience a good one. Highly recommended to buy from here. They will help with advice and product information.

I hesitated (a little) before buying this foot for my Innov-is VQ2 but am so glad I did! It is very quiet, much more so than the standard walking foot, and feeds the material through perfectly. I do a lot of quilting and it copes with all the layers including batting, and transitions to purely two layers of fabric when needed without having to change over to a "normal" foot. No hesitation in recommending it, and the GUR service is second to none.

Four stars simply because I haven't used the foot yet, but it arrived very promptly and the price point was competitive.

The process of ordering online was very easy and straightforward. Everything went through quickly. Table arrived exactly when they said. Brilliant! would use again.

Buying my first overlocker,

Very glad I chose GUR to purchase from. I spoke with a couple of members of the team and service was always friendly, responsive and very helpful. Good and reliable people to do business with!

Very Obliging going out of there way to help me, courteous, and very prompt delivery, no quibble returns. Excellent

I’m always pleased with the products and service I receive from GUR, This was up to the usual standard.

What a fab company to deal with.
Smooth transaction with great communications.
All companies should reply to emails this quickly.
Would definitely buy from again when the need arises.
Lovely present from the hubby.
Great price on a super machine.
Haven't sewn any garments on it yet, as only arrived this morning.
Have a had a little play with it though.
Fabulous machine so far.
Can't wait to get sewing.
Thank you
 

Dear Sir

The replacement item was received today in perfect condition and have by return sent the damaged item back to you.

Thank you for your fantastic service in sorting out this matter and l will not hesitate in using your services again and or recommending your company to others.

Yours sincerely

Jon

Hello Palma,

Thank you so much for an absolutely fantastic relaxed and informative demonstration from you this afternoon.

I am very grateful that you took the time out from your family in a difficult time.

I am also blown away by your generosity with the free gifts, which I wasn't expecting at all. 

Thank you from us all, think you have a friend for life in Ellie ! 

We wish you and your family a Happy and Healthy New Year. 

Kind Regards

Gavyn and Family

I bought a sewing machine from GUR 18 months ago so they were my first choice for an overlocker. The website gave loads of detail about the machines so I was clear what I’d be getting. Excellent prices, faultless speedy delivery and the overlocker does exactly what I need it to. Perfect!

Excellent service I returned a jaguar to a different company as didn't do the job in hand, this machine and the service has been brilliant, at last I can overlock....delivered in one day!!! Will always shop here now

Great service, prompt delivery.
Wife very pleased with her present 😀

This item arrived quickly despite the Xmas posts - was able to complete my sewn gifts as a result. Very pleased and would use this company again.

Delivery of this machine was super quick, arrived before suggested date. Machine is very well built and weighty. Easy to thread. As with all machines, going to take a while to get used to it, but it makes a beautiful job on finishing off knit garments. Professional finish. Still working out how to release the fabric at the end as threads seam to stay on the underside of the guide and presser foot and if you pull away like on a regular machine, the threads just snap. Brother has a great set of tutorial videos on YouTube so working my way through those. So far I've not been successful with the hemming attachment but i shall persevere. All in all...... Love this machine, good middle price range model, does what it's meant to.

Good quality machine at the best price on the market.
Delivered on time with no hassle
 

Very good sewing machine. I'm very happy with your service and the machine. Just tried it now as I was abroad since I bought the machine from GUR. It's just what I was looking for, it's working perfectly. Thank you.

I purchased an overlocker for a present for a friend and as it was close to Christmas I phoned GUR to check delivery times, I was honestly advised that they were waiting for stock and had been advised by Brother that it would be in the next two weeks, but GUR had no control over this. I was advised that if I wanted a refund that would be fine,. I did manage to find another company with stock and so ordered elsewhere. I phoned GUR and no questions asked money was refunded. I was so impressed with their honestly and transparency and in the future would certainly be happy to order machine from GUR.
 

As the Brother machine didn't turn up on the December shipment, GUR offered me the options of.
1. A refund
2. Wait for the January shipment although it could not be guaranteed that the machine would be on that shipment.
3. The offer of two similar models at no extra cost.

We chose the Jaguar 489 with a list price approximately £50 above our original payment.
The machine turned up within a couple of days, well in time for Christmas and I cannot sing the praised of GUR customer service too highly.
 

Item received in a few days, well wrapped and in
perfect condition. It is just what I needed for quilting
I would highly recommend this company

Easy to order on the website what I needed and the price was good! I ordered at the weekend and my item was here on the Tuesday. I was very pleased with the service I received and also very pleased with the item I ordered! Thank you!

I was a bit confused at first as I was not sure what the name of the item was I looking was but once I found the type of machine I have and the model I just looked at the pictures until I found what I wanted. Was delivered before the day that was originally quoted so that was a bonus.

Fast and efficient service. I was so pleased to be able to replace my spool holder as one of the holders had broken. The clear photo on the website helped me to decide that it was the correct part for my machine. It was easy to fit.

I’ve bought quite a few items of this company the latest being a new Brother Innov-is A16 which they priced matched. They’re not a bit pushy but are so helpful. If you have a query you can phone them up and they’ll explain what you need.
Delivery is also quick. Would highly recommend them.

Item arrived quickly as usual with Gur. This magnifying lens is going to make such a difference trying to thread finer needles and twin needles. Also comes with a little cover to protect the lens.

We purchased this lock over for my Son who is starting sewing 🧵 as part of his stroke therapy he showed us your sight and as we are both in our 80’s we found it very easy to use unfortunately a technical error occurred during ordering with the delivery address we contacted customer support abs they were fantastic very helpful and we thank them very much - I am sure our son will be over the moon at Christmas

Got this as a birthday treat for myself as I needed one with a longer arm to do free motion. I already own another Brother machine it is over 10years old a working work horse daily as I am quilting regularly.. NV1800 is a real Quilters dream machine it basically has everything foot in the machine you don't need to purchase anything . I am sure you will find something thing you might want to but over all there is ample tools (foot ) for you to play with and keep you happy.
There is so much to learn from the machine so many programs. What I love best is the auto sensor on the machine it is excellent. Especially when I am doing free motion quilting it moves so smoothly so easily throughout the table of the machine I am not constantly fighting it like I do with the old one.. Also tried the Alphabet font and the font is a good size there are a few to choose from you can choose your spacing gaps. So there is still quite a lot to learn on this machine I have tried a couple of different foots on it . and still learning it and finding new things on it and getting used to the knee lifter .Did not know how much I would enjoy using this machine especially it is so quiet and and quick . Just love everything about it!!👌👍


 

I have used GUR on several occasions and I have always been especially pleased with the service If I had occasion to call them they were always polite and courteous I would recommend them all day long
Linda

Great experience ordering online. Website is easy to navigate and items are in machine order. Very helpful when you don’t know the item number. Blades are good strong and sharp.
Thank you

Very good experience with this seller. Answered my emails straight away and the sewing machine the following day. I would recommend them and would use them again.

Wish I’d bought this ages ago. Getting on with this foot a treat. Excellent quality and service superb as usual.

Purchased new machine to replace Janome. Wow what a difference. Many more features, great control and substantially less noise. Great machine and highly recommend it. Little slip up with the price which GUR sorted out and prompt delivery. Whats not to like.

Thank you Gur Sewing, I’ve looked everywhere for my Trip Trap, I thought my search exhausted until your name popped up, my machine a jaguar099 model and it fits it, so I’m so happy,
Excellent service , kept you as a best agent, and when my machines need servicing , I will certainly contact you,
Best regards Marilyn Green

I was so glad to see that I could buy a replacement spool cap from this company. The website was easy to navigate and the payment process was simple too. I received my order within a week. The items were well packaged and arrived in perfect condition. I will certainly use this company again.

Excellent personal customer service when you call company for advice buy with confidence thanks again for all your help and advice with orders

Brilliant service
I live in Greece and was visiting U.K., so needed urgent delivery
And you sure delivered

I ordered my machine online and received it the very next day. When I placed my order I was told I could split the cost over 3 or 4 months with PayPal. They explained how to do this. I applied for this offer and got approved straight away. As it was quite an expensive machine, this helped me very much. Their service is second to none. The machine itself is amazing. Very sturdy machine and very easy to thread. It comes ready threaded and has a dvd showing how easy it is to thread. Thank you very much to GUR sewing superstore. An excellent product and the best price available anywhere.

Sewing machine was delivered when stated. Arrived with no damage. Machine is great and easy to use. Used GUR as have used these before even though the machine was cheaper on other sites.

My experience was quick, easy and prompt. Should I need sewing machine items in the future I will certainly source them from yourselves. Janet

Equipment delivered on time, and fully working!
Many thanks...

All good. The part was the right one, it arrived within the time stated. Would happily use again.

Helpful advice on which sewing machine foot to purchase for my machine and very quick delivery - always a bonus! Many thanks

I was delighted with my purchase: a gift for my sister, who wanted a selection of pure cotton threads. These completely fitted the bill - a great selection of colours, a very good price and extremely fast and efficient delivery. I'll be using the website again for sewing needs. Thank you very much indeed.

I am delighted with my machine and the quick efficient delivery from GUR. As a novice I found it very easy to use and would highly recommend both GUR and the machine I bought