TESTIMONIALS
Very efficient service. Order arrived quickly. I will buy from you again, definitely.
Thanks
I ordered a sewing box for a Christmas present. Unfortunately I didn't recieve this as it was out of stock and they were having problems gaining new stock.
Although I was disapointed at the time, GUR were quick to send me an email explaining and apologising. They were very polite and honest about the situation and also gave me a full refund. I will shop with them again in the future.
Customer service was excellant as was the speed of the delivery....cannot fault you
Only a small order but it was dispatched quickly. Very satisfied. Thanks
Polite staff and speedy delivery.
Thank you for all your help. This was probably the best customer service I have ever come across. Very professional, efficient and kindness itself. Delivery was excellent and I wouldn't buy a sewing machine from anywhere else and would recommend you to all my friends....although not to people I dislike!
Very helpful especially when I visited new premises.
Great job-Ordered for a Xmas present for my daughter-Kept informed every step of the way.
came quickly-Emailed a delivery time and texted it.
I was out so I arranged to have it delivered next door by email reply.You did-It was on time and sent me an email saying they had delivered it to next door number 24, and Mrs Blow had signed for it-Brilliant -Many thanks and Happy Xmas
Roger Baines-- Kettering
I was amazed that the sewing machine I ordered on Sunday arrived at home in Spain on the Friday morning. 10 points for efficiency!
Thank you for the speedy service. The website was very easy to use and the wool I ordered arrived within a couple of days. Excellent
Very professional service. I received my sewing machine within the specified time. Would not hesitate to use the company again, very satisfied,
I am very pleased with the product and free gift, the delivery was excellent and arrived when they said. excellent all round.
Excellent company to do business with. Great instant responses to my e-mails in relation to delivery changes. Excellent, highly recommended.
Very satisfied with your service and my sewing machine.
Excellent service provided. The items purchased were of good quality and the best price around. Notified by text message of delivery day and time and item was delivered within the time slot.
Item arrived in good time and was as expected.
Excellent service
A small order promptly delivered. Good quality.
A great service a quick delivery and no postage charge product ordered was correct, I will use your site again
Thankyou.
I'm living in Italy and i've bought a sewing machine. Just in some days i've got it at my home. Thanks for a good service!
Wonderful service - keep up the good work. cheers
Friendly helpful sales team and knowledgable staff advice as always. Third purchase made with GUR and I am very satisfied. Pfaff Coverlock 3.0 is my latest addition and looking forward to trying it out and putting it through it's paces sure that if I have any queries the GUR team will be happy to help me out.
Only place I found that had what I wanted. Delivery on first item was VERY prompt, and second item was out of stock, but when it arrived, that had been prompt too. Would not hesitate to come back here again; a very positive experience.
The Janome 350E is a wonderful embroidery machine, which I'm learning more about daily. Your service is spot on with speedy delivery. Your price of this machine was the lowest of all your competitors and with the free gift of the digitizer thrown in (mastering how to operate that is another matter, however). Overall I give you 5 stars.
I purchased the machine for my daughters birthday I ordered by 2.30pm on the thursday and received regular updates concerning its whereabouts. I was amazed when the final e mail said the machine would be delivered in the window 10.02 am to 11.02 am and the door bell rang at exactly 10.02 am on the Friday for the machine to be delivered. Well done I was so impressed.
I am very pleased with my purchase. Just playing around atm but finding it easier than I thought I would. GUR especially Billy have been very helpful would recomend this company.
Order arrived fairly quickly but only half the quantity expected. Very helpful and apologetic on phoning and additional items were despatched. Apparently the quantity per pack was incorrect on the website hence the error.
very happy with the level and speed of your service. Would happily shop with you again and recommend you to friends and family
Excellent service.
our computer let us down over the payment so our first order attempt was not completed. However a call to you (to check whether the order had been processed) was dealt with with care, helpfulness and in a polite manner.
We ordered again via the easy website and this time our order went through. He date and delivery was spot on, to the exact time and this was excellent.
Brilliant service alround.
I was unsure which product to buy for my particular sewing machine and my enquiry was answered immediately. My subsequent order was completed quickly and efficiently and I would be glad to recommend this seller. I will certainly be ordering again from GUR when the need arises.
Excellent customer service all the time. Purchased lots of equipment from www.gursewingmachines.com and will highly recommend for everyone whom sewing use this company. I definitely come back here myself.
Kind regards.
Nadia Clarke tailoring (West Sussex)
Prompt delivery, well packaged, pleased with transactions.
Great, exactly what we wanted and expected. Competitive pricing and no problem with delivery. Thank you.
My grandaughter loved this Addi knitting machine,everyone in the family will have a hat. Service from GUR was excellent.
The service was excelent. The machine I ordered was out ouf stock, they upgraded my order to the next machine up at no extra charge. I am delighted! Well done GUR.
Excellent,fast efficient service and delivery will use again and would recommend to others
Cannot review sewing machine yet as it’s a gift I’m giving. However, one quick phone call, an excellent website ordering system and delivery so prompt I can barely believe. Excellent. Thank you
Excellent service received next day. Great selection of accessories for my machine and all available with free delivery.Thank you
Your customer service team were very helpful, patient and quick. Thank you very much.
Just like to say thank you for your service in delivering my order. I will shop with you again thank you.
Thanks. Verry quick & nice service!
I am delighted with my machine and the service, delivery and communication was excellent. Would highly recommend
Excellent service. Well priced items and good delivery time.
The customer service was second to none. The Pfaff covers oerdered arrived promptly. Would recommend to anyone
Thank you for your very prompt refund into my paypal acc. for a returned circle foot. Your service is very good and thank you once again
The customer service was personal, helpful and prompt and my goods arrived without delay. what more can I ask for? I would recommend using this company and will make it my first choice in the future.
I phoned through my order and the assistant on the phone was very helpful. I love my sewing machine JP 760 and have recently sent on line for some accessories which came the next day. Thank you
From time to time I have purchased various items but more recently I bought the Hoop for the Elna 8100 Embroidery Machine. I can say that I cannot fault GUR's service which is second to none.
I was amazed at the speed of response once placing my order. I received an email and text almost immediately and was given a one hour delivery slot for the next day.
The price was very competitive and I got a free bag to keep the sewing machine in! Well done GUR, 10/10!
A very good company to deal with, their Customer Services Department were excellent and resolved queries promptly. This is how it should be done. I would recommend anyone to deal with them. Well done!
The service was very good and my sewing machine's walking foot arrived safetly. I haven't used it yet but I am sure it will be just fine.
