TESTIMONIALS
Good timely delivery when the machine was in stock, happy. But, the machine arrived unwrapped(i.e in clear cellophane wrapper and it was meant to be a present for my wife so she saw what it was. I would have suggested that all parcels/deliveries are at least wrapped in coloured parcel paper. Rest all fine thank you and machine is excellent. Thank you. Kind regards
Mike Buckland
I placed a last minute order just days before Christmas and as guaranteed I did receive it the following day. I was also impressed on how you and the courier kept me informed on the progress of my order. A lovely Christmas gift at a remarkable price. Thank you.
Ordered and delivered in the week before Christmas - excellent service.
After order was accepted I received email to say goods not in stock. This was not at all expected. Since payment had been sent, I could not afford to order from somebody else. Had to just hope that new stock would arrive in time to be dispatched for Xmas. In my experience, it is the done thing to not accept an order if an item is out of stock. I emailed you my concern and a reply was promptly sent informing me the sewing machine would arrive the following week. I was impressed when it arrived on the day stated. But, I could have done without the worry. My daughter is very pleased with the sewing machine so it turned out well - luckily! Happy new year .
Many thanks, a very good company to deal with. All my questions were answered very efficiently by Steven and the delivery service was excellent. Highly recommended *****
Excellent customer service, very helpful with my order for a Janome 605 to take to craft lessons and answered my questions immediately.
I was very pleased and actually ordered a Janome 8900 Memory craft two days later which I got a very good deal on.
I would purchase again with GUR, I couldn't match their prices anywhere else cheaper, fast delivery service and both machines are perfect and may I add there was no pressure to purchase from them.
Thank you.
Excellent fast service thank you
Brilliant place to shop for all hints sewing!
I cant comment on the machine, as I havent taken it out of the box yet. However, the chaps on your helpdesk were fantastic. It took me perhaps three months to make up my mind on whether to get a machine / which one to get. Three times I rang, and each time the advice was very helpful and happily given. Machine arrived super quick, exactly when advised it would. Thanks.
First Class Every Time.
Item as described and recieved next Day as stated
Very pleased with the item
The service from this Company is 2nd to none and they are so helpfull I could not find the item on the website and rang them and straight away recieved and emailwith the link to the product this is what I call service this Company will go far if they continue in this way
machine was delivered very quickly. Love my machine and the best purchase I have made. does everything on the box
I received prompt, efficient service on this on this order as I have on orders placed with GUR in the past. Although I did not need to contact customer service this time, I have in the past enjoyed courteous, helpful communication with GUR staff. I shall definitely remain a customer for 2014.
Delighted to receive the free machining foot so quickly. It is a present for my daughter and will soon be in use! Thank you.
Delighted to receive the free machining foot so quickly. It is a present for my daughter and will soon be in use! Thank you.
Received quickly very pleased with my purchase
A* Service
I bought the Janome DKS30 as part of the gold package which included thread, scissors and lots of other goodies and I could not be happier!
GUR staff really do put customer service first, they are very helpful and seem to go the extra mile to make sure they can get you whatever you need.
I ordered my Janome on the Friday fully expecting to have to wait until the Monday for it to arrive but to my surprise and of course great delight it arrived the very next morning, the Saturday, well i was like a child in a sweet shop! Great service!!!
GUR is now my firm favorite and my first port of call for all my sewing needs.
Would i recommend GUR sewing machines? Yes, Yes, Yes, I would highly recommend them, their customer service is second to none!
I don't often give feed back but on this occasion credit where credit is due! well done GUR sewing machines and thank you for such great service!
The product was competitively priced and delivered on time. Very Happy DW
Brilliant fast delivery of my wife's sewing machine to the isle of Skye.. She is very happy with her pfaff ambition thank you
Your customer service was excellent when one part of my order was not available as described. My daughter loved the little extras you sent by way of compensation and was sewing on Christmas day!
Looking forward to receiving my purchases all with a very good discount. Lovely surprise. It meant I could buy an extra item. Excellent!
great prompt service will use again!
Amazing! The item I ordered arrived within two days of ordering it. Unsurpassed customer service-highly recommended.
Very good website, very good service, very good customer services.
The price was extremely competitive. The process of ordering was very straightforward. The goods were delivered on time. Thank you and well done.
Had difficulty in locating this item but discovered that GUR could supply.
Ordered by phone and item was delivered in four days.
Excellent all round service from start to finish.
Would purchase again from GUR without hesitation.
Chas Quinton
Very pleased with the service, sewing machine arrived next day, well packed and in working order. The free gift of the sewing basket was much appreciated. Thank you for a pleasant shopping experience. Mrs Watson
Knowlegdeable about the sewing machines they sell, helpful and courteous. Goods arrived quickly and as arranged. Thankyou
The delivery came between 11 and 12 as promised. The machine is amazing and I couldn't fault the product or your service. I also received a superb free gift. Thank you.
I purchased a Brother NV1 from this company and they were nothing short of amazing!! They arranged an excellent delivery within a hour time slot. They hand wrapped the item without even been asked. They knew I had a terrible experiance with another retailer and did everything they could to restore my faith in online shopping. A special thanks to Billy, a truely wonderful individual who is an asset to GUR. He alone is the reason I purchased from this company. I look forward to dealing with you again in the new year. Have a great Christams all of you.
Worst online shopping experience I have ever had, bet they don't publish this comment !
GUR Response: I am very sorry about your experience but we publish all comments good or bad. If there is anything we can do for you to help we will try our very best.
Excellent customer service. Will definitely be back. Very pleased as everything exceeded my expectations
I was very pleased with the service I received, the sewing machine arrived the day and time I was told, which was very prompt
As I live in South Africa, I will not receive my parcel until the end of Dec when my friends come over for a visit, I an looking forward to receiving it !!!
Goods arrived quickly & safely & well packaged- very pleased.
Great item and good quality with excellent prices. Definitely will use again.
Very pleased with your service. A swift delivery. Thank you.
Thank you for your speedy service. I ordered some bobbins for my sewing machine and they arrived in just a couple of days
Brilliant service, thank you, especially to Steven.
Incredibly efficient service. Ordered by phone and staff friendly and knowledgeable.
Ordered one day, item delivered next and very clear emails to let me know exactly when.
Thank you
Still waiting for a loyalty card I was promised if I friended company on Facebook. Has something gone wrong?
GUR Response: We are very sorry, we have contacted you and are in the process of sending your a card straight away. This was our mistake.
My telephone order was dealt with politely and efficiently. I was kept informed by e-mail at all times regarding the delivery and received my sewing machine between the specified 1 hour delivery slot.
I did receive my purchase but it took a whole week to reach me. I had the understanding that it was next day delivery so my experience was disappointing.
GUR Response: We are very sorry but as explained only our machines and larger items are sent for next day delivery. Smaller orders are shipped by second class post as we do offer FREE postage to all our customers. We can offer next day delivery on smaller orders also but there will be an additional charge.
Product was ordered on line and received next day considering we live way down in Cornwall fantastic result,many thanks
Excellent service would buy again from this company.
Very quick and efficient service. It was easy to find the item I wanted on the website.
easy to use site, good information. Speedy delivery. Happy customer
Speedy service,good price,lovely people to deal with. Would use again,love my new machine.
As usual first class service, telephone, help,etc, and first class machine. Delighted with this site many thanks for prompt delivery and all help given.
Excellent service. Will use again regularly. Thank you.
