TESTIMONIALS
Very pleased with the whole experience. It was easy to find the product we needed. Delivery was as promised with text updates to inform on progress - especially impressive as we ordered so close to Xmas.
Would recommend and use again.
I am absolutely delighted with my 350e Janome Embroidery Machine, easy to use and set up. The quality of the embroidery is outstanding. An excellent purchase.
The GUR thread and stabiliser pack was a handy accessory to enable me to get embroidering immediately.
The free Digistiser Jr software is wonderful. I have purchased a set of workshops on the internet to teach myself how to use it and it really expands what you can do with purchased designs, adding lettering, resizing, designing layouts and some limited digitising tools. There is more which I will discover when I have completed all the workshops. It's a valuable accessory to have alongside your embroidery machine.
Highly recommended, solid machine with typical Janome quality
I had to ask the young man for his help to make sure I would recieve the right product. His knowledge was very good and I found him very helpful. The product arrived swiftly especially as it was Xmas. The whole transaction was easy and pain free in fact I wish I had purchased my sewing machine from you as well. Thanks for very good service.
My husband and I were very impressed with the speed of delivery of my sewing machine which we ordered late morning and it arrived the next morning...just over 12 hours later. Splendid service.
Many moons ago I had a Memorycraft 2000 but after a lot of use and then a long spell of none use it went to the sewing machine centre in the the sky.This machine although not an embroider one has all the best parts of that machine.Stitches are good and even almost silent to use and although it has been Christmas and I've not been able to make very much I am looking forward to a hassle free sewing session. Given that the delivery date was so near Christmas, there was no delays, or problems with GUR. Very helpful.
The chap I spoke to on the phone was very informative and helpful, guiding me in the right direction regarding the machine I wanted /needed. Lots of great advice given! The delivery was very quick and the machine is an absolute dream. The email support was great too. All that PLUS payment options meaning I could get my hands in my machine much sooner. Can't recommend enough. Thanks to them all.
I phoned up to discuss which machine might suit me and wasn't sold the most expensive one on my list as I was advised for the sort of sewing I do another model might suit me better. After 40 mins on the phone I made my choice…….
My new machine arrived 48hrs later and has already been put into service.
You know what it is like saying "Goodbye" to an old, much loved sewing machine! All the staff were very helpful and promised to look after my old machine and didn't even laugh too much! Loved the tour I was given of the workshop area, and am looking forward to visiting again for some classes.
Thank you G.U.R I will see you soon for a class!
Brilliant service, item arrived in perfect condition, would certainly recommend this company and I would use them again. Thank you
I treated myself to my very first sewing machine for Christmas and have been very impressed with GUR Sewing Machine's service. Buying your first machine is a bit scary (so much choice - where do you start?) but the product information on the GUR website is very detailed, which really helped me make my choice. I like that they also have a dedicated sales line if you need more information and/or help, or if you'd prefer to place your order by phone. The sewing machine I settled on came with a very generous 'gold pack' offer plus three extra sewing feet and an extension table. Excellent value for money! My order was promptly dispatched the next day for delivery per courier (free delivery as well!). I could track the courier's van so knew exactly when to expect my delivery, which was very convenient. I'm really happy with my purchase and would highly recommend GUR Sewing Machines to anyone who's into sewing. I'd definitely buy from this retailer again - in fact, I'm just off to place another online order for some sewing supplies :-)
Brilliant service - despite ordering during the Christmas rush, my order arrived the next day!! Thank you
Once again I received excellent service re my latest order. Very pleased and will continue to purchase from GUR In the future.
Purchased for my daughter as a Christmas gift. Great service and price with fast delivery, she has not used it yet so can t comment on the machine
Bought for my daughter in law for Xmas, so not used the machine yet. Excellent service, delivered next day as promised. Will definitely look here again when I need a new machine
Exceptional service from Kool. I needed the item delivered in plain packaging so it wasn't identifiable. All sorted over the phone, payment taken and item arrived next day in plain brown box. Offered simple advice too on which machine will suit the purpose. Top marks. Keep up the good work.
I was very pleased with the service I recieved and the machine that I purchased. Thank you.
Very good swift service on the phone and the machine foot arrived safely
When I inquired about the Pfaff Coverlock 3.0 price I was offered the same discount as in the summer. The machine arrived safely on the day I asked for it to be delivered, and the missing presser foot (which was out of stock at the time of ordering) arrived just a few days later.
All in all it has been a pleasure to deal with GUR Sewing Superstore, and I would recommend this company without reservations.
Item was not delivered to my address it as delivered to a person called Grant at the wrong address. Had to ask my postman if he knew the name Grant, luckily he did, the courier delivered it to Egerton Brow BS7 8HW. Feedback to the courier used they need to make sure that they deliver to the address on the consignment form. Now have my machine after a couple of trips to the Grant address. Am very pleased with my machine and costumer services was very help when I contacted them regarding help on my machine.
Kind regards
Millie Wigzell
Delivery was fast and communication was excellent. Thank you.
Bought as a present for my daughter, she's very pleased with it.
Excellent service from G.U.R. thank you.
I live in Denmark, where sewing machines are more expensive than in the UK. I ordered a sewing machine and wondered wheter it would arrive in one piece. It did and after only 8 days. No delivery charges. I was so impressed, that I ordered a Brother overlocker as well. All I have to do is change the plugs and I look forward to trying them out. In total I´ve saved about £300.
Excellent, fast service. Helpful on telephone. Kept up to date with order. Not to mention that I am absolutely delighted with my new Janome sewing machine and the deal GUR gave me.
One stop shopping,they priced matched another company selling the same machine and gave a further £20 off and a free quilt making accessory kit!! The machine arrived 2 days later,brand new in the box,and was not ex display or a recon machine like some are selling on ebay and amazon.Top firm,top service.Thanks.
Absolutely fantastic customer service from GUR Sewing...i can't fault them. The man i spoke to was really helpful and the machine arrived within a couple of days. This was an upgrade for me, from my Innovis 1250, and i wish i'd done it sooner!! the V3 is far, far superior to the 1250...absolutely love it!
Fast delivery to Sweden!
I haven't had the opportunity to use the item, but I am happy with my purchase and the service.the item arrived earlier than expected. I would happily order again and recommended this organization.
Très satisfaite du service, rapide et sans problème si ce n'est des frais bancaires débités sur mon compte.
I bought my sewing machine a few months ago from Gur so, it just made sense to order my over locker from them also. I have used it once already but, waiting for after the Christmas season to really get into it but, I jumped right in and it was brilliant. Finished the edge on a cardi to perfection. Very pleased. Don't be scared of it.
Ordering was simple and item arrived next day when stated.
I rang you and the response as always was very good.
It came the next day in good condition. the driver was very pleasant, making the whole experience a good one.The machine is excellent. Thank you!
Actually phoned my order into GUR and the young man who dealt with me was polite, helpful and clear throughout the conversation. The order procedure was straightforward and the delivery was exactly as advised. I received regular updates on my delivery progress and the delivery was made 30 minutes into the 1 hour time slot. Thank you GUR for such excellent service, I just hopey wife is happy with her Christmas present.
I ordered an extra large sewing box. The following day I received an email saying the item was now out of stock. I was given the choices of the stock they had in a further communication. I selected one of the items at no extra cost and it arrived promptly. It looks great and I am sure my daughter-in-law will love it (it's a Christmas present). I have used this Company before and find them quick and efficient. 😀
Ordered this machine Sunday evening via web and it was delivered Tuesday. Fantastic machine love it. Will definately use GUR again.
very good service
great online site.opted to phone for help about this machine . very helpfull sales person .delivered next day. recommend
Excellent service and excellent product!
GUR are fantastic, I had a query regarding delivery and they were both efficient and reassuring. Fantastic customer service and so so helpful.
I'll be back for more stuff soon x
Received needle unit within five days of ordering. Well packaged. Would recommend as an efficient service. Even though this was my first order from this site I would have no hesitation in ordering from GUR again.
Delivered very quickly. excellent service.
I love this machine. I had a problem with the first machine i bought and the staff were so helpful and guided me in choosing one which was best suited to freehand machine work. I then got this one and it is fantastic. It is very smooth and very easy to operate. The instruction book is very clear and helpful. Thanks again for a great service.
Great service. Very helpful when I phoned to order the machine. The machine arrived on the day I was told it would. Love the machine. Would buy from you again.
Great service. Helpful on telephone call. All great.
I just started with sewing and I have to say that the Husqavarna Viking Emerald 118 is a great sewing machine. It has all these little extra's that make the first steps a lot easier: Top Loading, one button hole, needle threader and many nice tutorials on YouTube.
An other advantage is that GUR gives you 10 years Guarantee on this machine which is at least 3 years more than most competitive companies or competitive brands. Excellent service of GUR overall. Thank you.
The advisor that helped me over the phone with my enquiry was very helpful. the delivery was good and the item was exactly what I wanted as a Xmas present. Thank you.
Love it love it love it great service brilliant machine
Fantastic service,very easy to order from your website I was kept informed the whole time even down to the delivery drivers name and the hour slot he would be here,
I have not used the product as it is a Christmas present.
Ordered Monday afternoon.......arrived Tuesday morning....I am really pleased with it, easy to use.Great service,great machine.
This was my first order and contact with your company, I was not disappointed. I have been impressed with your customer service department, they were most knowledgeable and helpful most refreshing. Once my order had been placed it was processed and delivered to me within 48hrs very impressive, thank you. I am a member of quilting group and have recommended your company to them, I shall certainly use your services again .
I have shopped with you before and tend to stay where the service is good
so there you have your answer.
will be back again when I need something else.
It was quick and easy process to order and arrived a few days later. I was not able to receive the machine on the suggested day but it arrived in the time slot the next day.
A very good service. I cannot comment on the machine itself as this was a present for me daughter
