TESTIMONIALS

Item was sent very quickly and was so easy to fit. Once more GUR have proved themselves to be a first class company.

My order arrived in good time. Good price due to the discount. Although 1 of the items was not what I ordered (wrong colour wire), the customer service was excellent. I had a speedy response and they sent out the item I should have had straight away, without even asking for the other to be returned and it arrived very quickly. Great service, thank you!

I ordered an ex display Pfaff Coverlock from GUR at a reduced price over a weekend and contacted them on the following Monday to ask if I could collect it that day, and although I had chosen to buy it through flexi-pay I was told that would not be a problem. When I arrived I was told that the ex-display machine was already gone but I could have a brand new machine at the same price. I can’t recommend this company enough, I have purchased from them before and if there is a problem they are very happy to help you. Thank you guys, it’s a great machine.

Excellent service. Arrived promptly and very good value for money. Many thanks I would use you again in the future for any sewing needs.

brother usb stick no 3 purchased. Very quick to despatch. Excellent product and excellent service.

I ordered two sewing machines for a sewing grouo I run with accessories. Although the machines I wanted were out of stock at the time of ordering I was telephoned promptly to be informed of the delay. The machines arrived well packaged and seem to run well.

Just what I wanted, great help and advice given to me over the phone by Palmer. Everyone is so friendly and helpful, a joy to deal with.

Arrived in France very quickly and hope to shop again with you. Excellent service as it was an emergency. Without either of these items I could not complete my work on time. Thank you.

Very happy with my purchase and the whole shopping experience, I will definitely be back and recommend this site to people.

Very helpful and knowledgeable staff, efficient dispatch and quick delivery. They price matched one item that I found cheaper elsewhere. On delivery,I thought one item was wrong (my own fault; I wasn’t fitting it properly!) and they were happy for me to return it without question. However, I didn’t need to do that as it was perfectly ok. Very satisfied and would shop with them again.

It was so easy to phone in to order cos l m not very good with internent a very helpful man helped me over the phone l would use you again thank once again for your help
 

Brilliant customer service informed me item was out of stock and obtained stock quickly and dispatched quickly. Would recommend highly

These days parcels arrive almost the day after ordering them online. GUR seem to be slow on this point; it can take up to a week or more. However, I am very happy with the parts to use for quilting on my Pfaff Performance 2058

Very helpful on the phone and zipper foot arrived quickly. Thank you.

GUR, I'm loving shopping with you. Great stock, great prices and everything delivered within a few days. My go-to place for all my crochet supplies.

Great service, prompt delivery. Information was clear on the website as to exactly what I was ordered (feet for sewing machine), to make sure that I got the right type for my machine. Would definitely use again.

Excellent retailer! Have bought from them before. Once again, genuine product, competitively priced and fast delivery.
Have no hestitation in recommending!

Happy to deal with GUR sewing centre, excellent transactions. Economically priced and good amount of stock to choose from.

Took a few days to respond so I didn't know if it was even in stock after ordering but once I'd received the email I got my item in the post a few days later. Postage was free so I'm very happy with the service overall.

Great service. Most helpful on the telephone and very quick delivery of my order, Would recommend.

Excellent service, no problems at all, my needles arrived very quickly.

Excellent service on all counts. Will certainly recommend GUR.

Very helpful sales person, I would highly recommend this site

Items were delivered promptly and were exactly what I ordered. Will definitely use this company again, especially when it seemed like they were the only company selling the particular feet I needed for my Janome sewing machine. Thank you GUR.

I was quilting and rapidly running out of thread so I ordered some from GUR. It came very quickly and no small parcel charge. Thanks GUR, I can always rely on you.

It was very easy to navigate the website and find the nets I needed.
The price was very reasonable indeed and it arrived very quickly. Great.

brilliant machine, so easy to use. once more a great machine from a brilliant company. thanks everyone at GUR

Took a week to arrive but very good prices. Will use again. Scissors are excellent, haven't tried the rotary cutting blades yet.

 

GUR REPLY:  Sorry the scissors were out of stock and was waiting from supplier

great service. excellent product. covered a bleach mark on my stair runner perfectly. thanks
 

GUR are very efficient and I've had no problems with them.
I bought my sewing machine from them about a year ago and was sent a box of Mettler threads which are so useful. Every time I use some of the thread I recall where I got it which is why I go back to GUR for other sewing things.
I just bought an extra lamp and magnifier for the machine from them which arrived promptly.

FANTASTIC COMPANY VERY GOOD SERVICE NOTHING IS TO MUCH TROUBLE FOR THEM ,I WILL CONTINUE TO BUY FROM THIS COMPANY THANKYOU TO GUR

Dreadful service from GUR, needles never arrived. The only reason the pattern arrived on time was because it came directly from New Look. I would never place another order with GUR. When I telephoned the company to enquire about my order for the needles, spoke with a very sarcastic man who kept telling me to have a good day. I wanted to know where my order for the needles was, and he told me ''They will turn up'' They never did. Great way to treat a customer.

 

GUR REPLY: Needles were posted but a refund has been given, we are sorry for failing you.

Great communication.easy payment methods. Great deals. Love my pfaff expression 3.5. I have recommend to others :)

It was only a small transaction, but went smoothly. The foot was delivered very quickly. Recommend.

GUR were able to answer my questions quickly and efficiently via the web chat option. Machine arrived promptly and well packaged. I bought a ex display machine but you wouldn't have know it wasn't new. Would definitely recommend from my experience so far

I needed a new Gemini cutting plate, I ordered from GUR and am delighted with their service and delivery times, will use them again.

I am very impressed with the friendly courteous help and support I have received from GUR. I was buying an expensive machine and feeling rather anxious. Their patience in dealing with questions after sales was exemplary. At all stages I was kept up to date about my order by both phone and email. I wholeheartedly recommend this company. Thank you.

Found just what I was looking for at a reasonable price. Fast delivery and no problems. Great 🙂

Arrived promptly and is perfect for its purpose -sewing down the binding for a quilt
Thank you Elizabeth Reekie

What can I say, absolutely brill. Machine brill, service brill. Want a new overlocker next year, so I will definitely be going to GUR and taking advice from them

A good price, very easy to order and fast dispatch and delivery, would buy from GUR again

Thank you for the pattern which I cannot wait to make I was very pleased with the service you offered and will definitely shop with you another time

Hi GUR, beautiful machine so pleased with what it does,you where so helpful as usual, I don't shop anywhere else, Many thanks June.

GUR is always a good source of essential, but not always easy to find, sewing machine accessories. Very happy with my order, quick delivery, free p&p. Highly recommend.

First Class, all my machine are purchased through GUR. always helpful

The bag is excellent value for money. It is strong and a good size to take the foot pedal and other bits besides your machine. It was easy to order and came on time.
 

I love my sewing machine bag. I can keep the sewing foot and power cable neatly in the side zipped bag. I am very pleased with my purchase.

I purchased an embroidery hoop from GUR. The first one I got did not fit and I got the correct one and a refund for first one. A good company to order from and helpful on phone. I like companies I can communicate with.

I bought my Pfaff Passport 3.0 because many of my friends were using them at a workshop and it seemed quiet in operation, but the main reason was its weight. I cannot lift my old beloved Bernina, so any modern machine could be better, but none I tried were light enough for me. Last weekend I took my brand new Pfaff to a course, by myself, wheeled it there in a sewing case and lifted it onto the table. This one fact was enough to sell it to me, but then I began sewing. The stitches were perfect, it was quiet, the ability to sew without using the foot pedal made my work so much quicker and helped avoid backache. I then tried the quarter inch right guide foot, despite having been told that I did not really need one as there are markings on the machine. I tried some seminole work both with and without the special foot. No contest. The foot which has a black guard at the side sewed perfect seams whereas mine were fractionally out. I have not yet tried the open toe foot, but have already used all of the bobbins supplied, testing out various stitches. I loved being able to see how much thread was left on each one. I have already bought another 20 bobbins so that changing threads is quicker. As final proof that this machine really did speed up my work I completed a quilt for charity in a morning instead of over several days.

The foot arrived promptly and works a treat. I love my Pfaff Grand Quilter but there are not so many accessories for it as for other machines so I was delighted to get this foot.