TESTIMONIALS

I received the Brother free motion grip, today. The popularity of this item caused a delay from Brother throughout the country. I was offered a refund immediately or alternatively, an expected date during May. I was quite happy to wait as I knew I couldn’t buy it elsewhere. I am looking forward to using the grip. It came well packed from the GUR. I would recommend GUR to friends and family. Thank you.

I have always experienced great Customer Service at GUR and have recommended them wherever possible. I had no hesitation in ordering my HD9 from GUR as I know I can be assured of speedy delivery and the very best advice.

Many thanks

I ordered the Novum Life on the 3rd May 2020, and it arrived as expected on the 5th. It couldn't have been easier to order on the website, very easy and straightforward, a great experience, and a lovely little machine.

I was thinking of purchasing a sewing machine for a while and with the lockdown restrictions it seemed the best thing to do it now. But so did the rest of the country, especially when the show 'The sewing bee' started on tv. Sewing machines were being bought in from of my eyes and I missed out on buying one twice!
Until I came across GUR Sewing Machines... I cannot tell you how glad I was to find your website, the variety, details of descriptions etc. and most of all the delivery service!!!
I ordered the machine on Saturday afternoon and Tuesday morning it sat on my table. Excellent service!
When lockdown is over, I would like to explore a live explanation or training in their shop is possible as this machine is a bit more sophisticated than the one I used 25 years ago.

I love this machine and wish I’d bought one years ago. The purchase was swift and allowed me to sew scrubs quickly and to a much better standard. Would recommend highly.

My granddaughter loves Harley Quinn and as part of my isolation projects I wanted to make some cushions for her bedroom. I have searched all the fabric online shops to no avail until I came across GUR the sewing superstore! Not only did they have the exact fabric that I needed but many more different styles of haberdashery. The process of purchasing the fabric was simple, quick and I paid a very good price for it!!

Marvellous service from this great company not withstanding the pressure they are working under

Just what I wanted arrived quickly and good price what more can you ask thank you

Placed an order and sometime later refunded as nothing in stock. That should have been clear at the point of placing an order. Poor website.

GUR Reply:

We are sorry, we have been trying to keep up with the demand while lockdown and must admit its been very difficult, thank you for the support and hopefully you find the sewing needles you require.

I ordered this when it was a special price, no carriage. Unfortunately out of stock but next shipment in May nearly 4 months later. True to their word I have today received my order still at only £16.99 free carriage. Great service, got a phone call when I ordered it explaining the delay even though it was late in the evening and a weekend when I placed my order. I would highly recommend using their services. Thank you.

Dorothy Shires

A bit confusing about when the machine would be delivered as your email said despatched but took nearly 48 hours to deliver.
Also I now have 2 extension tables, one in the machine box and one with the quilting set - why? who needs two for goodness sake?
The machine would not start when it was first unpacked, quite a disappointment but after about 10 mins it came to life, touch wood, still working wonderfully well.
Yes I would order from you again as you supplied the goods I wanted at a reasonable price.

All purchases arrived in a timely manner, site relatively easy to navigate, would use again

I am delighted with my new purchase and have used it everyday to produce face masks for friends and family. I was initially panicked when I received a message saying it was "out of stock", after I had paid for it, but GUR managed to get Janome to ship directly to me so I had it within three days of placing the order.

What can I say....first class service, ordered at 1:30 in the afternoon and my Brother innovis 15 arrived the next day, superb!
The machine has been a complete game changer, I absolutely love it.
Would not hesitate to recommend this company. Thank you.

At a time when sewing machine needles were difficult to find, GUR were very helpful and efficient in their handling of my request, including reimbursing me promptly for the parts of my order they were unable to supply. Thank you so much GUR I am more than happy to recommend you, and will come back to you in the future.

GUR stated this order was going to take a while to arrive, which wasn't a problem - the order arrived today, 14 May - thank you for the priority allocation.

I bought my first overlocker from GUR and it was also the first time I had used them. The service was first rate with delivery on time and my machine well packed. I would definitely recommend them.

I am very happy with the way I was treated when I made my order with you. At the time of ordering the product it was so popular this is why I have waited so long, I am looking forward to receiving my order from you but I have no complaints.

Thank you for once again delivering everything I expected when ordering the fabric and refunding my discount even though I couldn’t do it online.

Service entirely satisfactory. Only issue was took a week to despatch and 12 days to arrive from ordering. Maybe unavoidable in circumstances. But only too pleased to receive what I needed. Your efforts to serve sewers' needs is much appreciated. Thank you.

I always buy my Brother Bobbin thread from GUR - quick, efficient and easy to order. Can recommend. Thankyou GUR

Swift response to my email questions and received the part within a week. Many thanks also huge thanks to our overburdened postal workers and not forgetting our fabulous NHS workers 👏👏

I was extremely impressed with every aspect of my purchase. Ordering and payment were simple and straightforward and my new machine was delivered by courier the very next day, despite the fact that it was during the Covid-19 lockdown. I wouldn't hesitate to use your company again and would happily recommend you to others.

The needles arrived within a week and seem to improve sewing on jersey fabric. This was a Godsend during lockdown, when shops are shut and I’m trying to make face-masks!

I placed an order with the intentions of receiving my items next day as the website stated , I understand there are some delays at the moment but to place an order which I had to chase to then receive an email a further week later to advised my products weren’t out of stock isn’t great.
 

GUR REPLY:

Please see the email below that was emailed when order was made

We are sorry to let you down, we have never in  37 years of our history, have we posted next day delivery on spares.

It was an early birthday present for my daughter, she is delighted with the machine, works very well. Prompt delivery despite the lockdown, thank you!

Very fast delivery especially at this time. Very pleased with overlocker which has proved very easy to use, thread etc. Also very good value for money. Would I use your company again, given my experience to date, definitely Yes.

I was very pleased with the service l received. Thought there would be problems ordering with the way restrictions are at the moment, but everything was fine, came the day after the order went in. Would highly recommend them.

Excellent service and very pleased with the items I ordered

Very helpful when I made a mistake with my order. Immediately refunded me & I was able to re order the correct item. Quick delivery too even during lockdown! Thank you!

A great update for my Janome memory craft 15000 worked perfect and easy to use simple to set up Arrived really quick and very happy Thanks

Great service, easy to find the right machine for me - website gave detailed descriptions and easy to order. Fast delivery, very happy customer 😊

The Innovis-15 has so far been fantastic, easy to set up and sew with, and the free bag has come in very handy. Thank you for the speedy delivery service, Ive been very happy so far, with one cushion done and a start made on a quilting blanket. I'd recommend this machine to anyone, much easier than any manual machine.

My daughter very much enjoyed making two beach bags with this material, we now up to date and ahead for upcoming birthdays. X

Very pleased with my purchase. Questions I asked were answered promptly and truthfully, so 5* for communication. Next day delivery at this difficult time was appreciated. Thank you.

I love this machine. It is easy to thread and change feet. I like its shape and compact appearance. The stop start feature is very useful as is the needle threading feature. All in all, a very nice little machine

The service was excellent. The item was well packed and in perfect condition. Here's to many hours of sewing with it. Cant recommend GUR enough.

Great service, next day delivery as promised despite these challenging times. Very pleased with the machine and even more pleased with the very reasonable price as I had seen this model elsewhere for at least £100 more. Would heartily recommend

First off all thank you for this excellent service and really great gast delivery!!! Especially in this strange times we are now living in. I received my goods in perfect condition can not wait to start cutting in to the beautiful fabric to start making my project. My embroidery extension table is perfect and exactly what I didnt to make my motion movement embroidery motifs much more professional. Last not least the best until last wanted to invest in a blind hammer since I belonged my industrial sowing machine and I'm I glad I waited this has been a delight to work with still trying it out getting used to it etc but so far so good. Thanks again and I have recommended your website to the rest off my fashion uni friends...take care and stay safes

Lots of good advice given to me over the telephone, and I had the sewing machine the next day.. Thank you. Highly recommended company. friendly, knowledgable and efficient